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AmiChart. Support

Free Email Support

Check out the Frequently Asked Questions (FAQ) below. If your issue isn't covered please email your questions to info@stepaheadsoftware.com for a fast, friendly response or try the live support..

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Frequently Asked Questions

AmiChart generates charts with incorrect values and displays "Evaluation" on all of my charts. Why is this?

How do I add an AmiChart to a web page?

What are the minimum PC requirements for installing AmiChart

I have set up a file data source but the .swf animation only updates when I generate the chart from within AmiChart. Why?

What I do with an AmiChart after I purchase a license?

I can't get AmiChart Generator to generate charts. What is wrong?


AmiChart generates charts with incorrect values and displays "Evaluation" on all of my charts. Why is this?

When you download AmiChart from our web site it runs in evaluation mode. In evaluation mode the values shown in charts are modified by up to 20% and the text "Evaluation" is shown on each chart. You can purchase a license securely from our web site. After your purchase you will receive an electronic key via email that will unlock your evaluation and convert it into a licensed product. Charts generated after that point will have correct values displayed and the *Evaluation" text will no longer appear. The purpose of the evaluation is for you to evaluate AmiChart and see how easy it is for you to turn standard data into an interesting and enticing experience for your site visitors.

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How do I add an AmiChart to a web page?

The easiest way to add an AmiChart to a web page is to copy it from the HTML file that was generated by AmiChart to preview the chart and paste it into the HTML page that you want to contain the chart.

  1. Open your HTML editor and then choose File|Open.
  2. Locate the appropriate .htm file in your AmiChart directory (usually C:\Program Files\AmiChart)
  3. Select the icon representing the chart in the HTML page (Some versions of FrontPage show this as a large red X) and choose Edit|Copy.
  4. Open the HTML page that you want the chart to appear in.
  5. Move the cursor to where you want the chart and choose Edit|Paste.
  6. Save the HTML file and upload it to your webserver.
  7. Upload the corresponding .swf file that is your chart's Flash movie to your webserver.

Note: If you use a "personal web" with FrontPage you can add the .SWF to your personal web area so that FrontPage will automatically upload it next time you perform an upload using FrontPage.

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What are the minimum PC requirements for installing AmiChart

The minimum requirements for AmiChart are:

  • Windows 95, 98, Me, NT, 2000 or XP
  • 3MB Hard disk space

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I have set up a file data source but the .swf animation only updates when I generate the chart from within AmiChart. Why?

The AmiChart creates charts from data in a File Data Source only when you are in the AmiChart application. If you need dynamic chart generation you need to purchase the AmiChart Generator and install it on your web server. It is capable of generating charts from text data files on demand by invoking it via its command line interface.

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What can I do with an AmiChart license?

An AmiChart license entitles the license holder to run AmiChart on a single PC. The license holder is entitled to use the intuitive point and click interface to create charts as Flash movie files (.SWF). These .SWF files can be uploaded to the license holder's web site or any other web sites that they wish to upload them to. For more details on licensing see license.txt in the installation directory.

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I can't get AmiChart Generator to generate charts. What is wrong?

Make sure that the version of AmiChart Generator that you are using is the same or later that the version of AmiChart application that you use to create the chart database (chartsys.dbs file). An older version of the generator may not be able to read a chartsys.dbs file created with a newer version of the AmiChart application.

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